BACK TO PROJECTSZiaja: A Comprehensive IT Support Journey
CLIENT
Ziaja
SCOPE OF WORK
Problem & Solution
To address this challenge, Ziaja developed an exclusive Intranet portal for consultants. This platform provides access to diverse online training modules, keeping consultants updated on product lines.
Gamification elements were integrated to incentivize learning through achievements and material prizes.
Our Contribution
Xelerit led the development of Ziaja’s Intranet portal and has continued to enhance it with new functionalities and modules. Ongoing support includes system maintenance, feature upgrades, and a newly introduced partner area, granting external users selective access after authorization.
Impact & Results
- Increased Consultant Engagement:
Gamified learning boosted motivation and participation. - Enhanced Product Knowledge:
Consultants gained a deeper understanding of offerings. - Improved Customer Experience:
Retail stores saw higher customer satisfaction and sales.
Conclusion
The partnership between Ziaja and Xelerit showcases the power of technology in retail training. The Intranet portal stands as a cornerstone of Ziaja’s commitment to excellence, equipping consultants with the knowledge needed to thrive.
